Airport – Confessions of a Trolley Dolly

An Open Letter To Disruptive Passengers.

Over the course of my flying career I have encountered more disruptive passengers than I care to remember. When I say disruptive I don’t mean the ones who are annoyed because we don’t have any chicken left; or the ones who blame you .....

Balfour Beatty Calls For Clearer Aviation Policies From The Government.

Balfour Beatty, the largest contractor in the UK, has produced a report on the company’s airport policy recommendations following the country’s departure from the European Union (EU). Titled ‘Getting Off the Ground’ the construction .....

Style In The Aisles – Eva Air Shiatzy Chen Designed Uniform.

On August 24, 2017, Taiwanese carrier EVA Air unveiled its stunning new staff uniforms, created by fashion house Shiatzy Chen. Replacing the airlines current uniforms which were introduced in 2003, the new outfits were showcased at a special .....

You F’Coffee? The Magic Of Airline Coffee……

For some people, coffee is something that they cannot live without. If you hadn’t had your coffee yet, the second someone starts speaking is the moment you want to crawl into a hole and pretend you are a carrot – or anything else that does not .....

A Day In The Life Of A Long Haul Flight Attendant

Ever wondered what its like to be a Long Haul Flight Attendant? Well wonder no more, as we get the behind the scenes scoop from cabin crew member Rosie, who has been flying for just under 2 years. Over to you Rosie! Phase 1 – The Tiredness and .....

A Day In The Life Of Cabin Crew – CityJet

Your hard-working, gorgeous and glamorous cabin crew, no matter what airline they work for, are trained to the highest standards in emergency and standard operating procedures, first aid and of course keeping our beloved passengers happy with our .....

How To Get The Best Seats On The Plane

Your bags are packed, you’re ready to go. You’ve got your passports, boarding cards and tickets and the specially purchased multi-purpose items you’ll never use again. There’s just one thing standing between you and your dream holiday. But .....

Angels Of The Sky – Uli Derickson TWA Flight 847

The terrorist atrocities of September 11, 2001 changed the aviation industry forever. It also altered the way we looked at airline hijackers. Until that fateful day, terrorists had used aircraft, its passengers and crew as bargaining tools. Now they .....

Now More Than Ever, We Trolley Dollies Must Stick Together!

It’s a challenging time to be cabin crew. Being verbally abused, shouted and screamed at has always been one of the perils of our career. We literally come in to contact with hundreds of people every single day, so chances are there is bound to be .....

The Most Weird and Wonderful Passenger Requests and Questions

When I began my cabin crew training many years ago, my fellow budding Trolley Dollies and I were told that when travelling, our beloved passengers ALWAYS leave their brains at home and to ALWAYS expect the unexpected. Well those crew trainers were .....